(210) 531-3000

Job Descriptions

CASHIER

As a cashier at City Base you’ll operate the box office selling movie tickets and Gift Cards to guests. You’ll also field questions about content, provide directions to the theatre, answer the phone, and inform guests about prices/policies.

  • Make certain guest service is friendly, helpful and fast
  • Complete ticket purchase transactions by:
  • Greeting each guest and identifying tickets requested
  • Reading a computer screen, operating a keyboard or dispensing manual tickets
  • Completing a credit card or gift card  transaction or collecting cash and making accurate change
  • Thanking the guest
  • Ensure the security of all box office cash and tickets
  • Keep box office clean and well organized
  • Distribute and understand how to operate assisted moviegoing equipment
  • Enforce ratings to keep underage guests from accessing auditoriums with adult content
  • Perform daily box office maintenance duties and complete various reports as needed
  • Answer questions from guests and resolve any concerns
  • Assist with other functions as instructed by the General Manager
  • Uphold City Base’s high standards and deliver entertaining company-wide programs

As a cashier at City Base, you’ll also be required to demonstrate:

  • Proficient guest service, administrative and follow-up skills
  • Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
  • Ability to communicate and work effectively with guests in high-volume setting
  • Good verbal communication skills as well as math and cash handling skills
  • Ability to meet tight deadlines under minimal supervision

 

CONCESSIONIST

As a concessionist at City Base you’ll sell fresh, appetizing and properly prepared food and beverage items to our guests. And smile a lot because, hey, you work in the movies. You’ll also maintain the cleanliness of the concession area and work fast as most concession sales occur 15 minutes prior to showtime. What’s a job without a little pressure, right?

 

  • Make certain guest service is friendly, helpful and fast
  • Pop popcorn, pour drinks and serve hot dogs, nachos, and other food items
  • Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
  • Transport bags of raw popcorn, cans/boxes of seasoning oil, syrup boxes, buckets of ice and other stock
  • Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display cases, condiment areas, preparation areas and stock rooms
  • Perform daily concession maintenance duties
  • Answer questions from guests and resolve any concerns
  • Assist with other functions as instructed by the General Manager
  • Uphold City Base’s high standards and deliver entertaining company-wide programs

As a concessionist at City Base, you’ll also be required to demonstrate:

  • Proficient guest service, administrative and follow-up skills
  • Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
  • Standing, walking, lifting, twisting and bending on a frequent basis
  • Capability to communicate and work effectively with guests in a high-volume setting
  • Good verbal communication skills as well as math and cash-handling skills
  • Ability to meet tight deadlines under minimal supervision

USHER

As an usher at City Base you’ll clean and maintain the auditoriums, restrooms and lobbies while controlling access to the theatre and the auditoriums. That’s right. You get the legendary task of tearing tickets. You’ll also assist guests by providing direction and answering questions. We’ll even help you with the answers.

  • Make certain guest service is friendly, helpful and fast
  • Maintain facilities that are clean, safe and in good repair
  • Provide an experience that is comfortable, distraction-free and picture-perfect
  • Control access to theatre by greeting, directing guests and tearing tickets
  • Enforce ratings to keep underage guests from accessing auditoriums with adult content
  • Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
  • Create a constant presence inside and outside auditoriums to deter any disruptive conduct
  • Assist with crowd control and seating of guests in auditoriums
  • Clean lobbies, restrooms, auditoriums and all exterior and common areas of theatre
  • Answer questions from guests and resolve any concerns
  • Assist with other functions as instructed by the General Manager
  • Uphold City Base's high standards and deliver entertaining company-wide programs

As an usher at an City Base, you’ll also be required to demonstrate:

  • Proficient guest service, administrative and follow-up skills
  • Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
  • Standing, walking, lifting, twisting and bending on a frequent basis
  • Ability to present a calm demeanor that deters people from engaging in disruptive conduct while encouraging positive interaction with guests

 

FACILITY MAINTENANCE MANAGER

As an City Base facility maintenance manager you’ll ensure the best possible out-of-home entertainment experience available.  You’ll make daily, weekly and monthly inspections of the theatre that could result in routine maintenance and repairs. By routine we mean painting, carpentry and plumbing, etc. Plus fixing concession equipment, seats and any related building components. You’ll also train the theatre’s facility assistant, who helps you with these duties.

  • Develop routine systems to guarantee constant monitoring of critical areas in theatre
  • Complete necessary repairs and schedule any repairs with vendors as needed
  • Report facility problems that can’t be immediately repaired to the General Manager
  • Provide constant attention to all safety issues, ensuring theatre emergency systems are operational through regular inspections and review of vendor maintenance contracts
  • Observe, direct and follow-up with janitorial service provider about cleaning duties
  • Manage the theatre’s variable operating expenses for maintenance, repairs and supplies
  • Uphold City Base's high standards and deliver entertaining company-wide programs

As a facility maintenance manager at City Base, you’ll also be required to demonstrate:

  • Solid mechanical skills and manual dexterity
  • Intermediate proficiencies in building trades such as painting, wallpapering, plumbing, fixing seats and repairing equipment
  • Excellent written and oral communication skills to clearly describe building issues to supervisors/colleagues
  • Extreme attention to detail to perform and document facility inspections
  • Proficient guest service, administrative and follow-up skills
  • Safe use of all cleaning materials in the theatre
  • Experience safely completing tasks with tools, ladders and lifts
POLICY STATEMENT:  City Base is proud to be an equal opportunity employer.  It is the Company's policy to recruit, hire, train, promote, and administer all other personnel actions without regard to age, sex, race, color, national origin, ancestry, citizenship, religion, physical or mental disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or medical condition (including but not limited to pregnancy), or any other characteristic protected under federal, state and local laws.  City Base also provides reasonable accommodations to applicants and employees with disabilities and for sincerely held religious beliefs or practices to the fullest extent required by law.  If you would like to request an accommodation or believe that you have been subject to discrimination, please contact our Human Resources Department at hr@citybasecinema.com.
2623 SE Military Drive, San Antonio, TX 78223
Phone: 210-531-3000
Website: citybasecinema.com
Email: info@citybasecinema.com

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